Some users have been expressing frustration that writers are cancelling jobs or missing deadlines too frequently. We researched this and discovered that many writers were cancelling jobs because:
- They were taking writing jobs without fully reading the instructions and being sure they could complete it in time
- If they had a question about a job, and sent an email to the buyer to clarify, their deadline clock kept ticking down while they waited for the buyer to respond. Sometimes, the buyer wouldn’t respond, which could cause them to get a missed deadline on their record.
- While they waited for a buyer to respond, they could not take another job from the job board… so it was easier to just cancel and move on rather than try to ask the question and get clarification.
- There was no meaningful penalty for cancelling a job
So, to address this issue, we have implemented the following new features: