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5 Simple Tips For A Successful Blog Strategy


Your client's blog strategy is one of the most important elements of their inbound marketing blog strategycampaign. You have undoubtedly heard the phrase “content is king.” A blog provides your clients with the means to index all of their content to improve search engine ranking, show their audience that they are active online, and provide visitors to their websites plenty of useful information.

Whether your clients are just starting out, or their current blog strategy is less effective than they had hoped, these tips will set you both on the right track:

1. Define the Purpose of Your Blog

The purpose of your blog impacts the type and style of your content. For instance, if you are looking to build a community of followers, you need to create informative content that sets you up as an expert. To sell more products, you need to demonstrate why consumers should make a purchase. To improve search engine rankings, you need to build posts around keywords.

2. Learn About Your Audience

Thinking about the goals of your audience can help you determine your objectives. There tend to be three reasons why users are looking for content: to advance their skill sets, to learn something new, or to be entertained by new facts, says HubSpot.

If you are unsure what your audience wants, the best thing to do is ask. This is easy if you are already active on social media. Plus, you can check what other pages your follower like to gain a greater idea of their interests, expectations, and desires. In addition, look through your communications with customers to check if any questions or concerns are frequently cropping up or if clients often request certain information.

3. Develop a Publishing Schedule

An editorial calendar can help you keep track of your blogging goals by enabling you to plan the release of different types of content on different subjects. It is also beneficial for your long-term blog strategy as you can analyze which posts have the highest performance, in terms of criteria such as traffic and conversions, to create similar posts in the future.

At first, it may be difficult to know how many posts you can reasonably expect to publish every week. In content marketing, more is always better, and even small business owners should aim to publish at least two posts per week, says Spokal. Remember, you can reassess your needs and abilities at any time and adapt your editorial calendar accordingly.

4. Create Great Content

Now you have completed all the planning work, it is time to start creating unique, attention-grabbing content. There is a lot that could be said about writing great content, but here are just a few basic tips:

  • Be original. Rewriting someone else’s work suggests that you know very little about the subject and only provides readers with information that they could find elsewhere. Worse still, Google penalizes websites for plagiarized and unoriginal content.

  • Proofread before publishing. Spelling and grammar mistakes make you appear unprofessional.

  • Avoid promotional material. Obviously, you want your content to lead to a conversion; however, no reader is going to enjoy reading a post that is just a disguised sales piece.

  • Include images. Diagrams, infographics, and photos split up the page, making it easier to read, and can even enhance a user’s understanding of content.

  • Publish guest posts. Pieces from guest bloggers are a great way to increase the amount of content on your blog and to obtain a different point of view on a subject. You can even invite coworkers to be guest bloggers.

5. Promote Your Content

Finally, you need to ensure that your target audience are seeing your content. If you are using relevant keywords, you should be receiving a decent amount of traffic through organic search. However, never underestimate the power of social media. Every time you create a new piece of content, post a link on all your channels. Plus, add social sharing buttons to all your content to encourage others to share.

A blog strategy is never static. Adaptations in your business, updates to search engine algorithms, and changes in the industry as a whole may mean that your past objectives or tactics become irrelevant in the future. However, whatever you do and whatever you want to achieve, regular, quality content is always the pillar of any blog strategy.

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How to Create a Successful Content Marketing Plan


Beginning your client's content marketing strategy can seem intimidating, but creating a content plansuccessful content plan is actually pretty simple. A content strategy can, in fact, be one of the most straightforward ways to market your client's company.  So, get to know their company, follow these steps, and you will be quickly on your way to generating traffic and leads for their website.

1. Establish your goals.

Typically, these are going to be something along the lines of:

  • Increasing website traffic

  • Generating more sales leads

  • Branding (creating a brand identity)

2. Determine the audience and understand what they want.

Who are your client's customers and what do they want? If this isn't something you're entirely sure of offhand, conduct surveys and focus groups with the people that you are marketing to. What do they want to know from you? That is what you'll be gearing your content marketing towards.

3. Establish a brand identity.

Create company hashtags and use those in your social media content. Use your logo, colors, signature typeface, etc. in all of your visual content. Determine the voice that you want your content to have--uplifting, informative, comical, etc.

4. Utilize multiple platforms.

Create videos, podcasts, images, blog posts, and tweets. By utilizing each of these different media, you'll be sending your message out to more and more potential customers. 

5. Create an editorial calendar.

An editorial calendar is what you will use to organize your content plan. Create a calendar for each media platform you will be using--YouTube, Facebook, Twitter, Instagram, etc.--and decide which days you will be posting to which platform(s). You will then work on creating your content for each platform. 

For example, let's say you decide to post a video to YouTube every Tuesday, relevant blog posts and news articles to Facebook four times each week, and a daily image to Instagram detailing life at the company. You will create your content and then insert each item into the calendar ahead of time so you know what will be posted on what day.

6. Employ keywords and hashtags.

Determine which words and hashtags are the most searched by your target audience and use them in all of your social media and blog posts. This will help potential customers to find your content, eventually leading them back to your website, potentially leading to a new sale.

7. Monitor your results.

Your content plan is eventually going to change and adapt. Pay attention to which media perform better than others, then focus more on those. Some media may not be worth the investment you're making and you may decide to scrap those ventures. Maybe you'll bring on new media platforms. Content marketing is such an easy strategy to change and adapt and still gain good results from, so simply continue to monitor your client's revenue.

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3 Simple Tips For Creating Content for Local Search


Content for local search differs greatly from content aimed at a wider audience. For instance,local search in terms of SEO, localized content is usually built around long-tail keywords to gain traffic from a highly-targeted audience. However, optimization is just one aspect of creating local search content. For your clients to be successful in their efforts, you need to help them use strategies that will enable them make an impact in local communities and stand out from competitors.

1. Writing City Pages

There is one thing you should never do when creating local pages, warns Small Business Search Marketing, and that is to create a number of blog posts containing the same content, only with the city names changed. For one thing, search engines will consider this as low-quality, duplicate content and reduce your ranking in local search results. Secondly, this type of content is generic and unlikely to contain information of value for users in a particular city.

A much better use of your time would be to create different content for every location where you do business. Like this, you can write with the city’s unique features and its residents’ needs in mind.

2. Creating Different Types of Content

You will gain a greater outreach and more return visits to your client's site if you use various types of content. Here are a few ideas to get you started, based on ideas from Search Engine People:

Local Guides

Depending on your business, certain types of local guides may be more relevant than others. For example, if you sell equipment or products that consumers use outdoors, a guide to local walking trails could be ideal. For B2B and technology companies, the best local places for picking up WiFi may be suitable. A failsafe option for any business is a guide to interesting spots around the city, with a focus on places relevant to your client's industry.

Upcoming Events

Your blog or website will quickly become popular if locals can use it as a source for finding out about upcoming events. Whenever possible, send a representative from the company to attend these events, as this will allow prospects to see a face behind your client's company.

Afterward, remember to share information and photos from the event on the website. Those who did not come will see that you are active in the community, while those who did attend may share your content with others, especially if they see themselves in the pictures.

Customer Stories

Whether you choose to publish testimonials or an interview, sharing the experiences that local customers had with your client's company can help prospects feel a connection with the business. Remember to include photos or a video of your clients and their customers in an area of the city that others will recognize.

3. Linking to Other Local Experts

Outbound links are useful for improving SEO, but you can take this one step further by creating content focused around another local business. A good option could be a company that provides services that go beyond your client's expertise but which are beneficial for their customers. Plus, if the business agrees to return the favor, you will increase your client's visibility even more.

Localized content is useful for building brand awareness and enabling consumers to consider you as a viable option. Make that content interesting and useful and prospects will begin to regard your client as an authority figure in the community. This is key to forming relationships, expanding the customer base, and becoming a business that consumers can trust.

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7 Key Factors For A Successful Website Content Strategy


Unless your client has no online presence whatsoever, they are keenly aware that success in website content strategybusiness today requires more than price, quality and convenience; it requires a comprehensive internet marketing structure built on a foundation of dynamic website content.

If they utilize social media, no matter which format, sooner or later friends/followers will visit their website to see what all the fuss is about. If, when they arrive, these potential customers find uninteresting, outdated or, heaven forbid, inaccurate content, then their website content strategy, to the extent they even had one, has failed. 

So what's the key?  How do you construct a website content strategy that will attract consumers, engage them via a call to action, and convert them into customers for your clients?  There are numerous things you can do and countless sources to turn to depending on whether you're a newbie or technologically savvy (each of which creates its own set of challenges).  For our purposes, we're going to assume that your client already has an established website and that their marketing department uses social media to increase their online presence.  Given those factors, here are some things to consider when you develop a website content strategy for your clients: 

Who are they?  No, really, who are they?  What is the business, what does it stand for, what is it known for?  Identify its purpose and what they intend to accomplish via the site content.  Ask third parties what they like and don't like about the site.  Asking your client's best customers for their input will likely lead to some honest feedback (and may even increase their loyalty to your brand because you've made them feel valued).

Do the math.  Whether you use Google analytics, adobe, webtrends, an analytics measuring tool of your own design, or any one of the many other tools available, utilization will provide you information about the impact of your client's website on its users and enable you to respond to how those visitors interact with the site in order to increase engagement. 

What do they want to say?  Once you've established the online persona you want for the company or organization and conducted your analysis of how many visits your pages receive, how many of them click through or away, and other data your analytics can provide you, you're ready to create content that is responsive to what you've learned.  An effective website content strategy involves more than simply conveying information, its about telling a story, the story of your client's brand, in an informative, engaging way that holds the attention of the reader and calls them to action. Having said that...

It's not about them.  Yes, we know, it's their website and the primary purpose of it is to market their brand. However, your client's website should not be an online ad.  You've got...well...online ads for that.  To be truly effective, a website content strategy should employ writing that goes beyond merely singing the brand's praises. Whenever possible, it should be useful to visitors, beneficial beyond simply helping them make a purchasing decision.  If your website is perceived to be a source of objective, helpful information, visitors are more likely to read what's been written and are also more likely to return because they know your client's site is...

Current! Nothing spells doom for any Internet marketing campaign more than stale content.  If a user returns to your client's site and finds content that hasn't changed from the prior visit, he or she is unlikely to come back soon, if at all. A key component of any successful website content strategy is regular updating to ensure that it contains fresh content. 

Keep it simple.  Don't get us wrong.  We're not saying you should dumb your content down.  We do, however, recommend that whoever writes the content for your client's site do so in clear and concise language that does not require the reader to have more than just general knowledge of the subject matter. We mentioned earlier that content should tell a story.  It should not be a white paper.  For that reason alone, your most competent technical employee may not be the ideal person to write for your client's site. Someone who possesses a passion for talking about it, however, is another matter!

Where are they? Your website content strategy won't be very effective if your client's visitors can't find them through search engines or, once they've clicked on your site, are unable to easily navigate to where you want them to go, get lost, then frustrated, and then disappear.

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Brand Building With Custom Publishing


What is Custom Publishing?custom publishing

Custom publishing and content marketing are two terms that are often confused. Joe Pulizzi, content marketing expert and founder of the Content Marketing Institute, wrote in 2010 that both custom publishing and content marketing are terms that mean essentially the same thing: copy intended to promote products or services through education or entertainment, instead of more direct advertisements. Custom publishing was the term first used for this type of marketing since it was mostly produced by publishing houses, but these days you will more frequently hear it referred to as content marketing or branded content.

Regardless of what you call it, custom publishing is very important for today’s businesses: 9 out of 10 organizations are using content to market, and more than three-quarters of all CMOs believe that custom content is the future of marketing. For many business owners, the biggest challenge with content marketing is understanding how to get started with this method of marketing. There are several ways to do so: each one has its pros and cons.

Hiring A Marketing Company

This is the route that many companies today decide to take: the idea is that by hiring marketing experts to handle their content creation and publishing needs, they will save themselves time and maximize their ROI. As a marketing agency, you know that making this option affordable for companies of every size and budget is key.  Also important is to assess the product or service.  As marketing guru Neil Patel points out, if your client does not have a solid product or service, the expertise that marketing companies can provide will not be much help.

Doing it Themselves

Smaller businesses or startups often choose to go this route. The upside of creating content on their own is that they get publishing that matches exactly what they want to convey about their businesses, since it's being written in-house.

The downside of this route is that it takes the largest amount of time, and in order to be successful with content marketing, businesses need to have a consistent stream of new material to help bring in new customers. They can decide to hire a full-time member of their team to handle this task, but that is also a costly endeavor as they will have to pay someone an annual salary.

Using an Agency/Consultant

This option strikes a good balance between hiring a full-blown marketing agency and creating content on their own. An agency can outsourse content to freelance writers with knowledge in their clients' fields for a fraction of the cost of full-service marketing.  An agency can coordinate and review projects, and many freelancers have an expert ability to meet the publishing needs of all types of clients. Companies that find a dependable freelancer have an excellent solution for custom publishing needs. The biggest challenge involved with hiring a freelance writer is finding one that can meet your requirements: you may have to experiment and work with multiple writers or publishers before you can find one that is right.

Curating Existing Content

While some may not consider this an actual form of custom publishing, content curation has become popular in the era of blogging because it is so easy. Many businesses use this strategy to get content for a blog or social media page effortlessly. Curating content from other blogs and web sites may give you a quick way to educate prospects about your client's general industry or products, but it is limited because they are unable to customize the content itself to fit the particular organization.

Whichever way companies decide to go with custom publishing, they should be sure to think carefully about it: this critical facet of their marketing efforts could be the difference between attracting new customers or losing the interest of prospects that come across their content.  Discuss the options available with existing and prospective clients, to find the right fit for them.

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3 Ways B2B Companies Can Provide Value Through Blogging


It’s fairly standard thinking these days that every company should have a blog – it is, after all,business blog strategy one of the cornerstones of a strong content marketing plan. But you may find yourself wondering what exactly should go on that blog. To answer a question with a question: Well, what do your clients' customers want?

The biggest rule of a strong business blog strategy is this: Provide value. Most businesspeople are busy, and their social media streams are already flooded with industry-related content every day. Your client's blog needs to stand out, or it needs to be such an invaluable resource that they come to them.

Here are a few ways you can make that happen.

1. Enrich the Pre-sales Experience

These days, consumers do all the necessary research to make purchasing decisions – or at least narrow the field to a couple options – before they ever make contact with a sales rep. And that’s if they ever make contact with a sales rep. B2B sales are fundamentally no different than consumer purchasing – in fact, 90% of corporate buyers age 18-35 now make their purchases online.

Branded content is, as a result, more important than ever for B2B marketers – by the time that purchaser engages with your company, she will be 57% of the way through the decision-making process. It’s critical to ensure that product information is readily available on your company website – and your business blog strategy can focus on ways to create value beyond your standard sales page.

Don’t worry about broad appeal – write for the people who are already interested in your client's product. Think of ways you can help to give them that extra push. Monitoring social media in your market can help provide additional intel, if you feel uncertain about the true needs of customers – and if you haven’t created customer personas yet, this is a great way to hammer out the customers’ hidden needs.

Create a series of articles highlighting different aspects of your client's product or different ways to use it – you may spark new ideas for potential customers or convince them that the product has superior flexibility. Provide real-world examples and workplace scenarios – you can create a more relatable, personal experience on the blog than on the sales page. And that can be very persuasive.

2. Communicate Industry News and Trends

Things move fast in the digital age, no matter what industry you’re in. Part of demonstrating that you’re worth your salt is keeping up with the trends – and it’s also, fortunately, an endless source of content for your blog.

Some key areas to keep an eye on include:

  • Major industry movers and shakers

  • New techniques and technology

  • Marketplace changes

  • Demographic shifts

  • Industry conventions

Done correctly – without showcasing or driving traffic to direct competitors – this strategy can help your client become a go-to resource for customers when they want to catch up on the latest industry news. Don’t be hit-or-miss in your coverage – become a reliable industry news hub. Then, when your readers have a need for the products or services your client just happen to offer, they'll be organically top-of-mind and well-positioned to capture the sale.

3. Provide Thought Leadership

There’s a fairly big difference between blogging about the latest happenings in your client's industry and creating meaningful, thought-provoking new ideas in areas of expertise. Think of it this way. The trend approach: “Apple creates new wearable device.” The thought-leader approach: “How wearable devices will totally reshape your business in the next five years.”

Cultivating a culture of thought leadership on your client's team and providing ways for their staff to share those ideas – namely, on their blog – will generate buzz and establish the company as one to watch. By consistently demonstrating strong ideas and superior expertise, you will make an impression on potential customers.

You can also make thought-leadership pieces work symbiotically with the business blog strategy by pursuing guest-posting gigs. Many websites allow guest writers to include a bio with their piece, and you can create a backlink to your body of work on the company blog – where the amazing content will lure them in and keep them coming back.

With a little work, a strong business blog strategy will leave you well-positioned to increase your company's mental real estate and capture more sales. Ideally, a combination of the strategies above will ensure a healthy mix of content that creates a compelling experience for readers.

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Trends In Website Content: 2014 And Beyond


By now, you probably have at least a basic understanding of the importance of a website forwebsite content your client's business. If not, you certainly should: according to the Content Marketing Institute, 93% of B2B marketers reported that they were using content marketing, and 81% said they were using website articles, making it the second-most common tactic employed by B2B marketers.

Even if you understand the importance of website content, creating a strategy for your client's site is not always simple and easy. To make this task even more difficult, trends and best practices in content marketing are constantly changing. Learning about the trends in website content that we have seen in 2014 will help you tailor your client's website strategy for success in the coming years.

The Importance Of The Mobile Platform

It is easy to witness the rise of mobile devices for yourself: the next time you walk down a busy street, just look around and see how many people are on their smartphones. Want the numbers behind the exponential growth of mobile device usage? 9 out of every 10 American adults own a cell phone. In the coveted 18-29 year old demographic, over 80% of Americans own a smartphone. Most importantly: today’s Americans aren’t just using their phones to talk. Around 58% of consumers have already used their smartphone for store related shopping, while 63% of people expect that they will shop more on their mobile devices over the next few years.

What do these numbers mean for your client's website content? Put simply, you can’t ignore the mobile platform. To have a highly successful website in this era, you must have a page that is responsive, i.e. adapts its layout and interface to the device that your page visitors are using.

Assigning The Responsibility

Another statistic that should provide some key clues for business owners looking to improve their website content relates to business organization: 86% of the most effective marketers have a person in place to oversee content marketing strategy. If your client doesn't have a person or team of people in charge of content already, it will be very valuable over the next few years for them to dole out this responsibility to someone with a good grasp on the principles of website marketing. Titles like “director of content” or “website content strategist” will become more and more common as the number of businesses seriously pursuing content marketing continues to rise.

Quality Over Quantity

This may be the most important aspect of website content strategy. Search engine algorithm updates like Google’s Hummingbird have made high quality web content critical to the success of any company’s online presence. Gone are the days of black hat website strategies like keyword stuffing: today, you need to have a way to publish relevant, timely, customer-centric content on your client's site if you want to succeed in converting leads to customers. If your company doesn’t have the capacity to handle this task in-house, outsourcing your content creation needs is an excellent idea, as long as you can find the right providers.

A Cohesive Online Strategy

A big part of success with website content involves other areas of marketing strategy, like posts on social media pages and newsletter messages. Your marketing tactics must be tied together to form a unified brand message that your prospects will remember. What you put on your web site should have the same overarching message as your Facebook updates, which should in turn have the same message as your Twitter posts. Consistent marketing communications will help your audience better recognize and understand your brand, which is integral for successfully winning new customers.

Stay abreast of trends in online marketing and you will find it much easier to use the power of website content to make your client's business stand out from all of the other companies looking to claim their share of the rapidly-growing online world.

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Quality Content: What It Is And Why It Matters


The seemingly endless chain of search engine updates has moved the world of SEO slowly quality contenttoward one fundamental goal - the creation of high quality content.

While the other aspects of search engine optimization like link building and in-depth keyword research are still just as important as they ever were, quality content has taken the stage as the star of the SEO show.  Content is, was, and always will be king, but how can you continue to create quality content in a world so saturated with content that nearly everything seems to be similar to something else?

The Hallmarks of Quality Content

Quality content is usually defined as content that is original, valuable, and engaging.  That definition, however, is as specific as it is vague, and it can often leave someone feeling as though they've entered the Twilight Zone of search engine optimization.  Google has released webmaster guidelines that specific what they believe quality (and quality content) to be, replete with a bullet list of attributes the content should possess.  Google even provides some guidance on their interpretation of content that is empty or devoid of originality.

While any content can be modified to make it original, valuable, and engaging, the true hallmarks of quality content are:

  • Content that possesses value to the reader by imparting information relevant to the reader's wants or needs

  • Content that answers a question, fulfills a desire, meets a need, or solves a problem for the reader (even if it may be a question or problem the reader was unaware of when they began their search)

  • Content that is presented in a unique way or via a fresh perspective, departing from the "same old, same old" rehashing of information found to already exist in countless online locations

Lists Are Typically Not Considered "Quality" Content

Lists are extremely popular in blogs and online articles because they provide information in a format that is easy to read.  This method of delivering information is preferred among many because the majority of online users are scanners; they skim content to find that which appeals to them, is unique in some way, or meets their needs.  With many lists, it is actually the headline itself that grabs the reader's attention and motivates them to examine the list in detail.

Despite the popularity of lists, they are not considered to be quality-infused content for the most obvious reason - they are nothing more than a retelling of information found somewhere else.  While one list may be significantly different from another, the basic data contained within the list is culled from other lists, making it as lacking in originality as possible.  The reader, most often, is looking through the list to find something they've yet to see, which is why the format itself is quite successful.

How To Create Content That "Wins" the Quality Contest

Google provides, in part of their Webmaster Tools, a course module for creating content that is high quality.  While you can follow a specific set of instructions and create content that could be considered rich in quality, it still may fail miserably among your readers.

The first (and most important) way to create content that is quality-rich is to define your audience.  After all, you cannot give them what they want if you don't know who they are.  If you are thinking globally, whittle it down to a more reachable target.  Choose one segment of your desired audience and write for them.  Find out what they want or need, discover a problem that is plaguing them, or learn what questions they have for which they've yet to find answers.

When you have defined your audience, it is much less challenging to create content that will appeal to them, and it also gives you a better definition of what content will appeal to them.  Once you know who you are writing for and what they want to know, the rest is easy by comparison.

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SMB's Can't "Do" Great Content... They Need Your Agency!


We recently came to an important conclusion that has many implications for our own business model, as well as the content marketing industry as a whole:

No matter how simple we make our do-it-yourself Zerys Content Platform, THE AVERAGE SMALL BUSINESS SIMPLY CANNOT MASTER CONTENT MARKETING ON THEIR OWN!

It’s not that smaller marketers aren’t smart enough to do it. They simply don’t have the time and resources to do it in-house.
Content Marketing Stress

This isn’t just my opinion. It’s based on 3 years of observations and data comparing over 8,000 Zerys for Marketers accounts (our do-it-yourself users), with over 3,000 agency clients (companies that hired agencies in our Zerys for Agencies network).

All this data has clearly shown us that, while a few marketers succeed, most give up eventually.

Meanwhile, clients that hire an agency that uses our Zerys for Agencies Platform, stick with content marketing much longer and get far better results when it comes to generating traffic, leads, and sales!

content marketing cloud
How Could Anyone Expect Otherwise?
When you really think about it, how could anyone really expect the average small business to master the art and science of planning, producing, polishing, and publishing great content all on their own? As an agency, you know how challenging content marketing can be. How can we expect the average small business to build a custom content publishing business within their company? They're busy enough just trying to run their own business!

What All This Means for Your Agency
This fact that content is so challenging for marketers has created an incredible opportunity right now for content agencies that learn how to create an efficient content publishing machine within their agency. If content were easy, everyone would be doing it. But since it's hard, marketers need YOU to help them!

Given the sky-rocketing demand for custom content, if your agency can master the process of creating great content for clients (and master our Zerys for Agencies platform), there’s unlimited room for your agency to grow and prosper.

We’ve seen a number of our Zerys for Agencies users scale up their operations to the point where they are now managing hundreds of client content projects and run profitable, multi-million dollar content divisions.
more profits

Let Us Help!
Want to master the art and science of creating extraordinary content for your clients? Use the quick links below to learn more or schedule a support or training session. We truly want to help you succeed!

(... and if you're truly serious about building a multi-million dollar content agency, please reply and let me know. You may qualify for our new premium, personalized agency consulting program. Myself and a few other previous content agency owners will review your current workflow and share what we've learned to help you build a more streamlined, profitable content business.. all for free!)

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Brand Marketing In The Age Of The Customer


There were no festivals or celebrations to mark its beginning. No one changed their calendar brand marketingor started writing the date differently after it began. In fact, if you are not someone who has been around the marketing world for a long time, you may not even realize that the new age is upon us. The most astute marketing strategists, however, understand that even if you don’t realize it, a new era in business has recently begun: The Age of The Customer.

The Significance Of The Age Of The Customer

What does this new age mean, and why does it have such a big impact on brand marketing? To understand these questions, let’s first take a look at what the Age of the Customer actually represents. Jim Blasingame, a small business consultant, very accurately sums up the Age of the Customer in a recent Forbes article. Blasingame explains the new era by breaking down the three key elements of any market: products, product information, and buying decisions. Traditionally, vendors have controlled all of these elements except the final buying decision, which was left to the customer.

In the Age of the Customer, however, this model has been flipped around. Now that the Internet and the rise of mobile devices has given average consumers the ability to find data instantly about almost any subject, customers control two out of the three market elements: product information as well as buying decisions. This change represents a serious shift in the balance of power from sellers to customers. In order to adapt to such a dramatic change, buyers must also shift the way that they think about brand marketing.

Brand Marketing In The New Age Of Business

How exactly can a company hope to succeed at marketing their brand when the customer has so much control over buying interactions? The Forrester research company says that only companies that become “customer-obsessed” will have any chance at succeeding in this new age of business. From a marketing standpoint, this means that businesses need to show how their brand serves customers. There are several keys to this modern approach to brand marketing:

  • Focus your brand around what your customers want: remember that this is not always a tangible quality that can be found in your products. Consider the case of Apple, one of the biggest private companies in the world and arguably one of the most successful consumer electronics companies to ever exist. Apple was not the first company to develop a smartphone, tablet, or laptop, yet their offerings in these fields continue to be some of the highest-selling products in the world, because their brand focuses on something that customers today value: sleek, attractive products that are user-friendly. Apple’s brand sells this message everywhere, from its simple yet elegant company logo to its all-white, brightly lit retail stores.

  • Interact with customers: another big hallmark of brand marketing in the Age of the Customer is interaction. The best brands are the ones that interact with their customers and prospects: with the prominence of social media, this is easy to do. A good example of brand marketing through interaction can be found from clothing company Urban Hilton Weiner. The South African fashion retailer offered customers a $10 discount for taking a selfie wearing an outfit and posting a picture using the hashtag “#urbanselfie.” Not only does this brand marketing move help make a company’s name more prominent, it also allows them to show the world how passionate they are about hearing from their customers

  • Don’t be what you aren’t: the days of deceiving customers through phony or misleading advertisement tactics, as the tobacco industry tried to do in the early part of the 20th century, are over. The Age of the Customer means customers have the ability to find out whether or not your brand is truthful about its claims and stance in seconds: twisting the truth or lying outright will only hurt your reputation. Instead, pick a single overarching brand message and stick to it honestly with actions as well as words

With these brand marketing tips for the new age of business, your company can build a brand that will increase the amount of positive attention you receive from customers and prospects by showing them that your organization is very in sync with their needs and can provide something that will meet those needs.

Photo courtesy of Shutterstock

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